Questions, problems or ideas? Email [email protected]. I'm one person, so replies can take a day or two. Please say which iPhone and iOS version you use, and what you tapped before it went wrong.
Is The Strangeness proof of anything? No. It records what your phone measured (time, place, direction, tilt) and which ordinary explanations it checked, such as aircraft, satellites, the Sun, Moon and planets, space weather and weather. A check that couldn't run says "Not checked", never "clear". It makes no paranormal claims.
Where do my photos and videos go? They stay in the app's private storage on your phone. Nothing is uploaded. Open a capture and tap Save to Photos to keep a copy in your photo library: the original, or (Investigator) a copy with the sensor readout burned in. The app only adds to your library and never reads it. If you said no to the permission, turn on Add Photos Only for The Strangeness in the iPhone Settings app.
Why does the sky check say "Not checked"? It needs an internet connection and a recorded location. The aircraft service can also be slow or busy. Try again from the capture, or switch the automatic check on or off under the Field log settings.
What is the Investigator plan? An auto-renewing subscription ($2.99 a month or $24.99 a year, prices vary by country) that adds custom scan radius, atlas filters, the weather report, burned-in photo and video, raw JSON/GPX data, the PDF dossier and ZIP, and the sighting card. It renews unless cancelled at least 24 hours before the period ends.
I bought Investigator but the app still says Observer. Open Settings in the app and tap Restore purchase. This asks the App Store to re-confirm your subscription and unlocks it without charging you again. Make sure you are signed in to the same Apple ID that bought it. Still stuck? Email me with the date of purchase.
How do I cancel or change my plan? In the app: Settings → Manage subscription. Or on your iPhone: Settings → your name → Subscriptions. Deleting the app does not cancel a subscription. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my data? Delete a capture from the Field log, or delete the app to remove everything. There is no account and nothing on my side to delete.
How do I report a sighting to an organisation? The app prepares the report text and opens the group's own page (for example BFRO, MUFON or NUFORC). It never sends anything for you.
Where does the atlas data come from? OpenStreetMap, Wikipedia and Wikidata, bundled in the app, plus Open-Meteo for weather. See About the data in Settings for credits.
email support: [email protected]
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